General conditions of Sale
1. Commercial policy
1.1 The "seller" Lemos Figueiredo - Adega das Frutas de Alcobaça Lda. has products for sale on the website www.lemosfigueiredo.pt, and the "e-commerce" services are available exclusively to end users/"consumers".
1.2 The “consumer” means the individual who works/purchases outside of their business or profession. If you are not a "consumer", we ask you not to make purchases on the online sales site www.lemosfigueiredo.pt
1.3 Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. reserves the right not to process orders received from users who are not "consumers" or those who do not comply with the general conditions of sale of the Seller Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda.
1.4 These general terms and conditions of sale exclusively regulate the offer, transmission and acceptance of orders placed in www.lemosfigueiredo.pt between consumers of the online store of Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. (www.lemosfigueiredo.pt) and the seller.
1.5 The "consumer" must provide the "seller" with an e-mail address, or data relating to another form of contact, which are correct and complete, and agrees that the "seller" may contact him using these data, if deemed necessary .
2. How to order
2.1 To order from www.lemosfigueiredo.pt, the user must have an e-mail account and that their browser is configured to accept cookies and pop-ups, in order to allow them to enjoy all the navigability conditions of the online store Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda.
place an order on www.lemosfigueiredo.pt is easy:
- Find the products you want to purchase;
- Add selected products to cart;
- Complete the purchase;
- Select the payment option;
- Review your order;
- Make the payment and confirm the order;
- You will receive an order confirmation by email.
Your order is confirmed when you select the "Confirm Payment" button (checkout) at the end of the purchase process.
When Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. receives your order, a message will appear on the screen with your order number and all details of the order. The purchase agreement is finalized at that time.
An order confirmation is sent to your email. We suggest you download this copy for future reference.
We reserve the right not to accept your order, or cancel it, even after its automatic confirmation.
By sending the order form, you are accepting the general conditions of purchase, as well as other conditions existing on www.lemosfigueiredo.pt, through links, including the general terms and conditions of use.
The seller may not process orders that do not have sufficient guarantee of good collection; when orders are incomplete or incorrect, or ordered products are no longer available. In these cases, we will inform you by e-mail that the sales contract has not been entered into and that the seller has not proceeded with the sale, specifying the reasons for this.
If the products presented in the www.lemosfigueiredo.pt online store are no longer available at the time of your last access, or when the seller receives the order, the seller must inform about their unavailability within 30 days after receiving the order.
If an order has been placed and payment has been made for products that are no longer available, the seller will refund the money paid for the unavailable items.
2.2 Right not to accept the order or cancel the purchase
Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. reserves the right to refuse any order for any reason. We also reserve the right to cancel any purchase (even if it has already been accepted by us), in the following situations (among others), without liability for any damages or costs:
- The product is no longer available/in stock (payments will be refunded);
- Billing information is not correct or verifiable;
- The order is flagged by our Security Systems as an incorrect order or an order susceptible to fraud;
- The order payment transfer was not received by us within 5 days of acceptance of your order;
- If we think you are under 16 years old;
- If we think you are a reseller;
- If it is not possible to deliver to the address provided.
2.3 Data Verification
After receiving the order, we can carry out some checks on it before we prepare it.
These checks can include address verification, credibility and fraud verification. In relation to fraud verification we perform partially automated checks on all orders to filter out unusual, suspicious or identified transactions as susceptible to fraud. Suspicions of fraud will be investigated and, if necessary, prosecuted. By confirming your order, you agree with these conditions.
3. Warranties and Product Price Indication
3.1 Payment Methods
You can find the payment methods available in the Help/FAQ's section of the website. We do not accept any payment method other than those mentioned. Please do not attempt to pay by any means other than specified. If you do, we cannot be held responsible for loss of payment or any other damages that may result.
3.2 Payment Processing
If you pay by credit card, we will deduct the amount due from your account as soon as your order leaves our warehouse. In the case of payment by credit card, all details (for example, card number or expiration date) will be sent by encrypted protocol to the company that provides remote electronic payment services, without third parties being able to access the transmitted information .
This information will not be used by Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. except to carry out the necessary procedures for the purchase or refund, in case of return, in accordance with the exercise of the right of return or for reporting cases to the police of fraud.
The purchase price of the products and the transport costs, as indicated in the order form, will be charged to the checking account when the products purchased are actually shipped.
4. Order security
4.1 The www.lemosfigueiredo.pt store uses one of the most robust security technology among the available encryption platforms.
Your payment information will be encrypted from the moment you enter until your transaction is processed and will not be stored on a public server. Although we use encryption software, the security of information and payments transmitted over the Internet or via e-mail cannot be guaranteed.
Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. cannot be held responsible for any damage suffered as a result of the use of electronic means of communication, including (but not limited to) recurring damage from failures or delays in the delivery of electronic communications, interceptions or manipulations of electronic communications by third parties or by computer programs used for communications or virus transmission.
If you choose to pay by ATM reference, we will start processing the order after we have received payment. This can take several days. Once 5 calendar days have elapsed after placing the order, and if we have not received any payment, it will be cancelled.
Payments can only be processed if the information to be used for billing can be verified.
5. Reservation of title
Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. holds ownership of the company's products until it has received full payment for all such products.
6.1 The prices of the products displayed on the website contain/include the Added Value (VAT). Shipping fees are applied per order. The exact price of the shipping fee will depend on the country where your order will be delivered. For additional information on shipping rates by country, see the Help/FAQ's section of the website.
6.2 Prices are all quoted in euros. Please note that changing the country of delivery may have an influence on prices due to shipping costs.
6.3 Your total price
The total price specified on the final checkout menu includes taxes and shipping costs. Prices are quoted when confirming your order, which you can download for future use. Please pay only the exact amount specified in the order confirmation and make individual payments per order.
6.4 Price changes
The prices of the products shown on the website are subject to change. Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.
6.5 Pricing errors
Please note that even though the website is updated with extreme care, it is possible that the price information on the website may contain errors. Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. does not commit to the offer and reserves the right to cancel your order in case such error occurs.
7. Quality and warranty
Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. does not sell second-hand products, with defects or of a quality inferior to the standards of those existing in the market. The main features of each product shown on www.lemofigueiredo.pt are found on each product page.
Products offered for sale on www.lemosfigueiredo.pt may not exactly match actual garments in terms of image and color due to internet browser and monitor used.
All products have an identification tag. Do not remove the product label if you want to return the purchased product.
If you decide to exercise the right to return purchased products, Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. has the right not to accept the return of products that are returned without a label or that have been altered from their original state or damaged.
8. Shipping and delivery
8.1 Delivery: where and when
We deliver products from Monday to Friday, from 9am to 6pm. We do not ship on certain holidays. We can only deliver an order if the delivery address is a home or office located in one of the countries mentioned in the list of countries available in the Delivery menu.
To receive the order it is necessary to ensure that someone is at the address. This service does not include an appointment or appointment option, so the delivery of the order will be made without prior contact by the carrier. We do not guarantee this period in periods of promotions, sales, Christmas and stock-outs.
A delivery is considered made - or a product is considered delivered - with the signature of the delivery receipt at the agreed upon address.
8.2 Delivery times
If you confirm your order on a business day until 12:00 and pay by credit card or via Paypal, your order will be shipped on the following business day (weekends and holidays are not considered working days). If you choose to pay by ATM reference, shipping is less efficient, as we will only ship after receiving payment. This can take between 5-7 days.
Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. shall not be liable for non-compliance, or delay in fulfillment, of any obligation that is due to an event of force majeure, that is, to an event, act or omission beyond its control reasonable (Event of Force Majeure - which comprises any event, act or omission beyond the reasonable control of the "seller").
We will attempt to deliver on time to the extent commercially reasonable. As a rule, we always proceed in this way, however, we cannot guarantee timely delivery.
8.3 Partial deliveries
Whenever possible, we will try to deliver everything in just one shipment. However, we reserve the right to split the delivery of the order, for example (but not limited to) if a part of the order is delayed or unavailable. In the event that we proceed with the division of the order, the customer will be notified, by e-mail, of our intention to proceed in this way. For this purpose, the email address provided by the customer at the time of purchase will be used.
8.4 Inspection upon delivery
Upon delivery, the customer must inspect the packaging in order to check for any damage. If you find that the products are damaged, the customer must not accept delivery of the order, which will be returned. Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. will refund the amounts paid for the order and transport as soon as the warehouse receives it and completes the return process.
Any claim of non-receipt of an order must be made within a maximum period of 30 days from the date of placing the order. After this period, Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. cannot be held responsible for its loss.
9. Shipping fees
9.1 Shipping charges are applied per order. The exact price for each shipment depends on the country of delivery.
9.2 Free shipping
If the customer places an order whose value exceeds the minimum order value defined for their country, the shipment will be made free of charge, that is, free of charge.
10. Returns and Cancellations
10.1 Order cancellation before shipping
The customer can cancel the order as long as it has not yet been shipped. If the customer places an order and wishes to cancel it, first, check the status of the order through the My Order menu located in the upper right corner of the website's main page. And if the order status mentions “Registered” there is a possibility that it will still be cancelled. However, the customer must contact our Customer Service and request the cancellation of their order. Only after this procedure is possible for our Customer Service Department to request our warehouse to cancel the order.
If the cancellation request is successful, the customer will be notified of this decision by email and the cancellation will be processed at no cost to the customer. If the request for cancellation is not possible, the products will be sent to the customer who, if he maintains his intention to cancel the order, must refuse to receive them. The products will be returned and, upon receipt, the refund will be processed.
Orders for personalized products cannot be canceled before shipment, as the personalization process is already underway, as it starts immediately after receiving the order. However, the customer can proceed with the return according to the return conditions and rules mentioned below.
10.2 Return of Defective Products
The customer has the right to return the delivered products if it is found that they have defects or other non-conformities in relation to the ordered products. Returns can be made within 30 days after receiving the order. This does not affect your statutory rights. If your claim is justified, the price and shipping costs will be refunded. For more information on how to proceed with the return and chargeback information, please refer to the Help/FAQ's menu on the site.
10.3 Return of products due to withdrawal
If for any reason you are not satisfied with the products you ordered, you can return them within 30 calendar days of receipt, provided that:
- The products have not been opened or used;
- The product retains its original features and the packaging is undamaged;
- The product is complete.
10.4 Return of Offers
Currently, it is not possible for a person who received a product as a gift to return it. In this case, to proceed with the return, you must contact the person who purchased it, so that they can proceed with the return, in accordance with the Return Conditions.
10.5 Product Exchange
To exchange one item for another, please follow the steps in Returns.
10.6 Return information
If your return is justified by the existence of a defect or non-conformity with the ordered products, Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. will bear the shipping and return costs. If your return has been made for reasons other than the justified existence of a defect or non-conformity of the ordered products, Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. will not reimburse the shipping costs. However, when making a return, you will be using our transport provider. As the costs incurred by Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. to make the return are equal to the shipping costs, Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. for the respective order.
Refunds will be made based on the method of payment. If the customer pays by ATM reference, the customer must give their bank details to our Customer Support when starting the return process. This indication is necessary for us to refund the money to your account. The customer will receive a refund after the product(s) have been returned and processed.
For additional information on the return process and refund times see the Help/FAQ's section of the website. Please read the help instructions in that section and follow the instructions carefully to avoid unnecessary delays.
10.7 In-Store Returns
You can also return your order at the Lemos Figueiredo store - Adega das Frutas de Alcobaça, Lda. To do so, you must go to the store and ask an employee to carry out the process for you, or do it directly through the website, and , then, go to the selected store within 3 days to finalize your return. The store takes care of sending your order to the distribution center and, later, Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. will refund or send you the exchange order. You will be notified of all status of your order by email/sms.
As with store delivery, also when returning/exchanging in store, you will receive a unique code via sms and email that guarantees the security of your order. Only with this code can you proceed with your return.
We are only responsible for in-store returns that are requested directly on the website by the respective shipping method or made by our in-store employees. We advise against rescheduling collections through the carrier at the address of the store Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda.
The delivery and return service is not available for establishments that sell Lemos Figueiredo products - Adega das Frutas de Alcobaça, Lda.
11. Customer support
11.1 For additional information, you can contact the seller via e-mail to firstname.lastname@example.org or you can also do it by telephone to the following number: +351 918 48 55 38. You can also obtain information in the Help/FAQ's menu on the website.
12. Conditions applicable to Promotional Codes (discounts)
12.1 When used in accordance with the established rules, a promotion code entitles the user to take advantage of a promotion/discount related to the purchase of a specific product, or for a set of products, during the period indicated/associated with the promotional code/campaign promotional.
12.2 Promotional codes can only be used for online purchases made on the website. The sale, exchange or donation of a promotional code is not allowed. The customer holding the promotional code may not upload or make available a promotional code on any website or other public form of offer, donation, sale or exchange. The use of promotional codes for commercial purposes is not allowed.
12.3 The promotion code is connected with the brand Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. It is not allowed to use the promotional code in connection with another brand, company or name. It is also not allowed to use the promotional code in an illegal, abusive or disrespectful way, as well as in any other way that could harm the reputation of Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda.
12.4 The use of the promotional code is subject only to one use per product and per order. Promotional codes cannot be combined with any other promotions or special offers.
12.5 Promotional codes are not redeemable for cash.
12.6 Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. has no obligation to reissue or refund promotional codes. However, in case Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. decides to reissue or refund a promotional code, it needs to have access to the initial promotional code. For this, you must keep a copy of your promotional code, otherwise it cannot be reissued or replaced in case of loss.
12.7 In cases where Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. reissues/refunds the promotional code, the discount of this value can only be applied to a purchase equal to or greater than the purchase in which the discount/promotional code was issued .
12.8 Without prejudice to any other rights, Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. may/has the right to immediately invalidate the promotional code, if Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. to suspect that a promotional code is being used: in violation of the aforementioned assumptions, by usurpation or in other cases where Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. has reasons to do so.
The fulfillment of all orders placed on the website is subject to availability. Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. tries to ensure that all items offered for sale on the site are in stock. However, Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. reserves the right not to accept any orders or cancel orders already confirmed for products that no longer have stock. In these cases, Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. will inform the customer of this fact and proceed with the refund of the amount paid.
14. Validity of the promotion
Offers on the website are valid only for the time they are displayed on the website, unless otherwise stated on the website. Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. is not bound by any offer in the event of errors or mistakes in spelling, prices or others in the information on the website. Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. reserves the right to cancel any purchase and sale made under such errors.
15.1 Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. will only be liable for damages suffered by the customer if such damages result from violations attributable to the contractual obligations of Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. in case the responsibility of Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. arises from the applicable legal law.
15.2 If the customer has suffered damages related to the activity of the website, the liability of Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. will be limited to:
- Damage to products Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda.;
- The maximum refund of the above mentioned indemnity will be (if applicable) the price of the products concerned.
15.3 Lemos Figueiredo -Adega das Frutas de Alcobaça, Lda. cannot be held responsible for damages suffered by third parties resulting from the use of any of our products. Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. cannot be held responsible for damages suffered by the customer as a result of improper use of our products.
15.4 Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. is not responsible for damage resulting from incorrect information on the website.
15.5 In case the customer suffers damages resulting from gross negligence or intent on the part of Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. none of the limitations contained in this article apply.
16. Applicable law
These general conditions and all emerging disputes that are related to these general conditions, including their validity, use of the website or any purchase on the same shall be governed by Portuguese law.
17. Change of terms & conditions
Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. has the right to change these terms & conditions at any time. The customer is subject to the principles and terms in force on the date of his order, unless the law or the competent authority imposes any change to them.
18. Information on the website
Although Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. works its website carefully, the information, texts, graphic documents, movies, music and/or other services may contain errors or be incomplete or incorrect.
Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. cannot be held liable for any damages resulting from the use (or inability to use) the website, including damage caused by viruses or any inaccuracy or imperfection of information, unless such damage is a result of intent or negligence on the part of Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda.
19. Trademarks and website copyrights
All brand names, product names and titles used on the website are registered trademarks or registered names of Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. or registered trademarks and registered names of other holders.
The user/customer of the website is not authorized to use or reproduce any of these trademarks or registered names as this constitutes a violation of the rights of the holders.
Everything concerning the design, text, documents, films, music and/or other services of the website, the selection and organization of the website, as well as all software compilation (including applets) and all other materials on the website are proprietary. of Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. and its suppliers.
Users/customers are only authorized to electronically copy and print portions of the website if this is necessary to place an order on the website or to use the website as a source for purchase.
The user/customer is not authorized to make any other use of the website or the information and materials contained therein, including reproduction for purposes other than those mentioned above, modification, distribution or republication.
If the user/client intends to use information or materials from the site, he/she needs to obtain prior written authorization from Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda.
20. General conditions for e-gift
The e-gifts purchased or issued through our online store are for exclusive use at www.lemosfigueiredo.pt.
Once an e-gift has been purchased or issued, it is not convertible into cash nor can it be refunded by any other type of payment (bank transfer, VISA/MASTERCARD MBWay or Paypal).
If you have selected the e-gift refund method on your return, it will be sent to the email contained in your order, as soon as the conformity of your item has been validated upon receipt in our warehouse.
This e-gift, generated as part of a return, is not convertible into cash or into the payment method used by the customer in the original order.
Reversal of orders paid with e-gift will always be returned by the same method, ie e-gift.
An e-gift can be used for purchases that are over or under your balance. If the value of your purchase is higher, you will be asked to pay the remaining amount. If the value of your purchase is lower, your e-gift code will keep the excess amount in balance. Your e-gift can be used as long as it has a balance.
You can use more than one e-gift in the same order.
At any time, you can check the balance of your e-gifts by accessing your Client Area, selecting the Profile tab and choosing the “E-Gift Balance” option.
The purchase of e-gifts cannot be combined with campaigns, discounts or promotions.
The use of e-gifts is valid for any item and can be combined with campaigns, discounts and promotions.
The use of e-gifts is only allowed to registered customers.
Address of Lemos Figueiredo - Adega das Frutas de Alcobaça, Lda. :
Av. Joaquim Vieira Natividade, nº 90/92